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Privacy Policy

Effective Date: 15/06/2026
Last Updated: 15/06/2026

This Privacy Policy explains how Fortune Surge ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our mobile application and related services.

By using the App, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

1.1 Information You Provide Directly

  • Full name
  • South African ID number or passport number
  • Date of birth
  • Contact details (email, phone number)
  • Proof of address (for KYC verification)
  • Bank account details (for prize payouts)

1.2 Automatically Collected Information

  • Device information (make, model, OS)
  • IP address
  • App usage data
  • Location data (only if required and with your permission)

2. Why We Collect Your Information

We collect and process your information for the following lawful purposes:

  • To verify your identity in compliance with FICA
  • To ensure you are eligible to participate in draws
  • To deliver winnings and process payments
  • To detect and prevent fraud or abuse
  • To comply with applicable South African laws and regulations
  • To personalize your experience within the App
  • To improve our services and conduct analytics

3. How We Store and Protect Your Data

  • Your data is stored securely using encrypted systems and limited access protocols.
  • We apply appropriate technical and organizational safeguards in line with POPIA.
  • We retain your data only as long as necessary to fulfill the purposes outlined above or as required by law.

4. Sharing of Information

We may share your data with:

  • Third-party KYC service providers for identity and fraud checks
  • Payment processors to facilitate cash payouts
  • Legal or regulatory authorities such as SARS or the Financial Intelligence Centre, when required
  • Marketing platforms (with consent) to improve communication and offers

We will never sell your personal data to third parties.

5. Your Rights Under POPIA

You have the following rights:

  • Access: Request what personal data we hold about you
  • Correction: Update or correct your personal information
  • Objection: Object to certain processing of your data
  • Deletion: Request deletion of your personal data, subject to legal retention requirements
  • Withdraw Consent: You may withdraw your consent at any time, but this may affect your ability to use the App

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

The App may use cookies or similar technologies to improve user experience and gather usage statistics. You may disable these in your device settings.

7. Data Transfers

Your personal information may be stored or processed in data centres outside South Africa. In such cases, we ensure equivalent levels of data protection are maintained.

8. Children's Privacy

Our App is intended for users 18 years and older. We do not knowingly collect personal data from minors.

9. Updates to this Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the App or email.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

11. Consent

By using the App, you consent to the collection and use of your information as outlined in this Privacy Policy. You also acknowledge that you understand your rights under the Protection of Personal Information Act (POPIA).